City Implements Technology Solutions to Address Building Permit Backlog
The city has made significant strides in addressing its building permit backlog by leveraging technology. The Planning and Permitting Department is taking proactive steps to streamline the permit application process and enhance efficiency.
Transition to Modern Software Systems
One of the key initiatives involves phasing out the outdated 26-year-old software system in favor of a new, more advanced platform. The department has opted for the Clariti Community Development Software, a move that comes with a price tag of $5.6 million. This new permit management system will revolutionize how permit applicants interact with the city, allowing for online applications and payments. Moreover, the department’s ‘ProjectDox’ system for electronic plans will undergo a significant upgrade, enhancing collaboration and document sharing.
City Permitting Process
Enhanced User Experience and Efficiency
DPP Director Dawn Apuna highlighted the benefits of the new system, stating, “Users will see auto-calculated time so DPP or applicant can clearly identify who is holding it up and who’s not.” This transparency will streamline the review process and reduce delays. Additionally, users will have the ability to download comments and markups into an Excel sheet, facilitating seamless communication with design professionals.
Accelerating Project Approvals
While the full implementation of the new system is expected to take 18 months, Apuna assured that the transition will significantly expedite the approval process for both residential and commercial projects. Despite the intensive nature of the system, Apuna emphasized the importance of patience in ensuring a smooth transition.
Economic Implications
Time is of the essence in the construction industry, with delays translating to substantial financial losses. Eric Crispin, vice president of Ohana Real Estate Investors, emphasized the financial impact, stating, “Every day of delays costs an enormous amount of money.” Residential designer Jennifer Jackson echoed these sentiments, expressing hope for improved efficiency in the permitting process.
AI Integration and Future Prospects
The department plans to continue leveraging artificial intelligence for permit review, a strategy that has already proven successful in clearing backlogs. Honolulu Mayor Rick Blangiardi emphasized the importance of embracing AI to enhance operational efficiency, especially in light of challenges in hiring staff with specialized expertise.
Optimism and Support
Stakeholders like Crispin expressed optimism about the city’s technological advancements, highlighting the potential for technology to streamline processes and reduce uncertainties in the permitting process. The city’s utilization of federal fiscal recovery funds to finance these upgrades underscores its commitment to innovation and efficiency.
Stay tuned for more updates on how technology is transforming city operations and improving service delivery.
By Kai Chen
