Boosting Travel Experience: Iraqi Airways Partners with SITA

Iraqi Airways has renewed its partnership agreement with SITA, the leading provider of information technology services in the air transport sector. This partnership aims to maintain the airline’s track record of continuous innovation in passenger and baggage management systems.

Enhanced Travel Experience

The partnership will focus on facilitating the provision of services to passengers on board the Green Bird and other partner airlines. To achieve this, Iraqi Airways will implement SITA’s Flex Hybrid system, which will speed up passenger processing at Baghdad and Basra airports. This system provides staff with quick and secure access to airline systems and applications through cloud infrastructure, offering high flexibility and scalability to meet fluctuating demand.

Passengers waiting at baggage claim

Advanced Baggage Management

Iraqi Airways will also boost its baggage management capabilities with SITA Bag Manager Online. This solution offers advanced visibility of each bag’s journey, tracking every bag loaded onto a plane, ULD, or cart, and matching each bag with departing passengers. The system tracks bags in real-time throughout the airport, ensuring they are loaded onto the correct plane, and offering passengers peace of mind.

Flight Display Systems

SITA’s Information Display System will revamp the airline’s flight display systems, providing a sleek interface that keeps travelers fully informed with down-to-the-minute automatic updates on changing flight departure or arrival times.

Flight Board showing updated flight information

Quotes

Iraqi Airways is committed to implementing advanced solutions that enhance its daily operations by providing more efficient, reliable, and secure services. Munaf Abdulmunem Ajel, Chief Information Technology Officer at Iraqi Airways

Data and connectivity remain the backbone of our industry, and ensuring fast, secure, and reliable connections is crucial for optimizing airline operations and improving the passenger experience. Hani El Asaad, President, Middle East & Africa, SITA

Conclusion

The partnership between Iraqi Airways and SITA marks a significant milestone in the evolution of air travel technology in the Middle Eastern region. With the implementation of SITA’s Flex Hybrid system, advanced baggage management capabilities, and revamped flight display systems, Iraqi Airways is set to provide its passengers with a seamless and efficient travel experience.