Radisson Blu Aqua Hotel, Chicago, Takes F&B to the Next Level with IRIS Mobile Ordering

The Radisson Blu Aqua Hotel, Chicago, has recently deployed IRIS mobile ordering to revolutionize its food and beverage (F&B) operations. This innovative solution enables guests to order online from their own devices, streamlining the process and improving the overall dining experience.

Guests can now order F&B online and have it delivered to their rooms or picked up at their convenience.

Prior to the implementation of IRIS mobile ordering, staff at the hotel faced challenges in manually taking orders, and guests had to physically visit the front desk to place their orders and wait. With the new system, orders are sent directly to the kitchen, reducing turnaround times and minimizing staff workload.

The integration with FreedomPay also allows guests to pay online, reducing lost revenue and further streamlining the process for staff.

“With 334 bedrooms, 262 condos, and 479 apartments in the Aqua Tower, we wanted to maximize the potential from our F&B operations and drive revenue growth. IRIS mobile ordering empowers us to improve processes and enhance our service with a digital experience – not only for our guests but for our staff too.” - Cyrille Pawelko, Director of Food & Beverage, Radisson Blu Aqua Hotel, Chicago

The benefits of IRIS mobile ordering extend beyond the guest experience. Staff are more productive, and the elevated service will deliver more gratuities for waitstaff, providing them with more opportunities to maximize their income and boosting staff retention.

Happy staff, happy guests: IRIS mobile ordering improves staff productivity and morale.

The hotel plans to expand its mobile ordering service to its rooftop pool and offer a pick-up service to nearby office workers, further increasing revenue opportunities.

One of the key reasons Radisson Blu Aqua Hotel, Chicago, chose IRIS was the language switching feature, which caters to its international guests who frequent the convention center. Overseas guests can now order digitally in their own language, making them feel more comfortable and at ease.

International guests can now order F&B in their own language, enhancing their overall experience.

“We’re delighted to partner with Radisson Blu Aqua Hotel, who are now offering both their guests and staff an innovative digital experience,” said Graham Rushin, VP Sales and Marketing at IRIS. “The integration of their branded app and direct QR code access to digital menus means guests can enjoy a heightened sense of comfort and convenience by ordering their F&B items from their own device, at their own leisure.”

IRIS mobile ordering optimizes staff resources and empowers the team to be more efficient with reduced steps and automated processes.

The partnership between Radisson Blu Aqua Hotel, Chicago, and IRIS is a testament to the hotel’s commitment to innovation and customer satisfaction. As the hospitality industry continues to evolve, it’s clear that mobile ordering is the future of F&B operations.