Crystal Springs Resort: A Testament to the Power of Seamless Communication

Nestled in the heart of the Appalachian Valley lies the Crystal Springs Resort, a haven of luxury and relaxation. With two hotels, 10 dining outlets, eight wedding venues, six golf courses, 30 meeting venues, and two luxury spas, this resort is a behemoth of hospitality. However, managing such a vast and diverse range of amenities proved to be a daunting task, until the resort’s management decided to reinstate its partnership with Maestro PMS.

“The most important part of a property-management system is its ability to share information, communicate between departments, and provide reliable reporting,” said Sherif Ayoub, General Manager of the Minerals Hotel. “In years past, I have used different PMS tools, but what is great about Maestro is the internal logic behind the technology. The entire diversity of our business is completely covered by Maestro’s capabilities, which would require endless integrations with other partners.”

The resort’s previous PMS was plagued by communication breakdowns between departments, leading to billing errors, postal code issues, and dissatisfied guests. However, with Maestro PMS, the resort has been able to streamline its operations, ensuring seamless communication and data sharing across all departments.

“Our previous system introduced challenges because the flow of information wasn’t accurate between properties within our resort,” said Daniella Testino-Lesina, Reflections Spa director, Grand Cascades Lodge. “This caused issues with billing, postal code errors, and more, and led to dissatisfied guests.”

Today, the Crystal Springs Resort is reaping the benefits of Maestro’s integrated software suite, which includes modules for front desk and reservations, spa operations, event management, sales and catering, billing and point of sale, training and online eLearning, online booking engine, and business intelligence analytics. This all-in-one solution has enabled the resort to plan for guests in advance, anticipate their expectations, and provide a personalized experience.

“Maestro helps us address challenges on our property in many different ways,” said Blake Dolak, front office manager, Minerals Hotel. “We use Maestro PMS to pull all the data we get from different groups, from wedding to conference services, leisure, and even corporate guests, and see anything related to our spa services. This allows us to plan for guests in advance and anticipate their expectations.”

Streamlining operations with Maestro PMS

The Crystal Springs Resort’s partnership with Maestro PMS is a testament to the power of seamless communication and data sharing in the hospitality industry. By leveraging Maestro’s integrated software suite, the resort has been able to improve its operations, enhance the guest experience, and increase revenue.

The future of hotel technology

As the hospitality industry continues to evolve, it’s clear that technology will play an increasingly important role in shaping the guest experience. With Maestro PMS, the Crystal Springs Resort is well-positioned to stay ahead of the curve, providing its guests with a personalized and memorable experience that will keep them coming back for more.

The epitome of luxury and relaxation

In conclusion, the Crystal Springs Resort’s partnership with Maestro PMS is a shining example of the importance of seamless communication and data sharing in the hospitality industry. By embracing innovative technology, resorts and hotels can provide their guests with a truly personalized experience, setting them apart from the competition and driving revenue growth.

A haven of relaxation and recreation